Who we are
Our website address is: https://heartsandpearls.co.uk.
This Privacy Policy explains the personal information that may be collected from visitors through interaction with our site and how we use it. We recognise that visitors’ personal information is sensitive so will be kept confidential at all times.
We may collect information about our visitors and their interaction to help us provide requested products, services or to answer queries. Any personal information provided will be kept secure and only used for the purpose intended. We do not sell or share personal visitor details with any third parties for marketing purposes. On occasion our site may contain links to other websites, and we would urge visitors to review that site’s Privacy Policy ahead of submitting any personal details to them.
Comments
When visitors leave comments on our website we will collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from the visitor’s email address (also called a hash) may be provided to the Gravatar service to see if they are using it. The Gravatar service Privacy Policy is available here. After approval of a visitor’s comment, their profile picture will be visible to the public in the context of the comment.
Contact forms
Visitors may through their interaction on this site complete a contact form which will gather and lead to potential processing of such information to satisfy a product order, service or enquiry. Information such as title, first name, surname, email address and postal address may be requested. Any such data will be deleted following the interaction, and only kept for as long as deemed necessary for the original purpose it was collected. Any data needed to fulfil statutory obligations beyond the interaction would be anonymised to ensure no visitor is identifiable.
Images
If visitors upload images to our website, they should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
Cookies
If visitors leave a comment on our website they may opt in to saving personal information such as – name, email address and website in cookies. These are for visitor’s convenience, so they do not have to fill in their details again when they leave another comment. These cookies will last for one year.
For any visits to our site, we will set a temporary cookie to determine if the visitor’s browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data, use cookies, embed additional third-party tracking, and monitor any interaction with that embedded content, including tracking any interaction with the embedded content if an account is in place and are logged in to that website.
Who we share data with
No personal details provided by our visitors will be shared with any third parties for marketing purposes. Personal information is only requested for the purpose it was collected.
How long we retain visitor data
If visitors leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically.
What rights visitors have about their data
If visitors have left comments which are published on our site or interacted in some way through product, service or query, they can request a copy of any personal data we hold about them, including any data they have provided to us. They can also request that we erase any personal data held about them. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where visitor data is sent
Ahead of being published on our site, visitor comments may be routinely checked through an automated spam detection service.
This Policy was last reviewed September 2022 and reflects changes in law as set out in the UK General Data Protection Regulation and assists visitors with understanding how data is used by this site.